Privacy Policy

When you interact with Carolina Coastal Construction through our website, consultation forms, estimate tools, or other channels, we may collect the following categories of information:

• Contact Information: Name, email address, phone number, and mailing address.
• Project Inquiry Information: Project type, location, scope description, budget range, desired timeline, and renovation goals.
• Uploaded Files: Inspiration photos, plans, sketches, or other files you voluntarily upload when submitting a consultation or estimate request.
• Estimate Requests: Project specifications and selections submitted through our online estimate tools.
• Consultation Requests: Scheduling information, appointment preferences, and communication notes.
• Website Analytics: Browser type, device information, pages visited, time spent on pages, referring URLs, and general geographic location derived from IP address.

We use the information we collect to provide a professional renovation consultation experience and to operate and improve our business. Specifically, we use your information to:

• Respond to project inquiries and consultation requests in a timely manner.
• Schedule and confirm consultations, site visits, and project meetings.
• Prepare and deliver project estimates and proposals.
• Communicate with you throughout the project planning and construction process.
• Send follow-up emails, project updates, appointment reminders, and relevant marketing communications.
• Improve our services, website experience, and communications based on user behavior and feedback.
• Comply with applicable legal obligations.

Information submitted through our website forms, estimate tools, and consultation requests may be stored in our secure customer relationship management (CRM) system and connected automation platforms. These systems allow us to:

• Maintain organized records of inquiries, project details, and communication history.
• Send automated follow-up emails and appointment reminders.
• Track project progress and ensure nothing falls through the cracks during the planning process.
• Manage internal team coordination and task assignment.

All CRM and automation data is handled in accordance with the security standards described in Section 7 of this Policy.

By submitting a consultation request, estimate inquiry, or contact form on our website, you consent to receiving communications from Carolina Coastal Construction. These communications may include:

• Initial inquiry responses and confirmation messages.
• Consultation scheduling and appointment reminders.
• Project updates, estimate follow-ups, and proposal notifications.
• Marketing emails with educational content, service information, and renovation guidance.
• SMS text messages related to scheduling, follow-ups, or project communication (if a phone number is provided).

Opt-Out: You may opt out of marketing emails at any time by clicking the unsubscribe link included in any email we send. To opt out of SMS messages, reply STOP to any text message you receive from us. To request assistance, reply HELP. Standard message and data rates may apply. For full SMS communication terms, see our SMS Consent Page.

Opting out of marketing communications will not affect transactional communications directly related to an active project or pending consultation.

Carolina Coastal Construction does not sell, rent, or trade your personal information to third parties for their marketing purposes.

We may share your information in the following limited circumstances:

• Service Providers: We share information with trusted third-party vendors who assist us in operating our website, CRM, email communications, and scheduling tools. These providers are contractually required to keep your information confidential and use it only to provide services on our behalf.
• Legal Compliance: We may disclose information if required by law, legal process, or government request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and provide an opportunity to opt out.

Our website uses cookies and similar tracking technologies to understand how visitors interact with our content and to improve site performance. This may include:

• Analytics Cookies: Tools such as Google Analytics or similar platforms that help us understand page views, visit duration, traffic sources, and user behavior on our website.
• Functional Cookies: Cookies that remember preferences and enable certain website features to work correctly.
• Marketing Pixels: We may use advertising pixels from platforms such as Google or Meta to measure the effectiveness of our advertising campaigns.

You may control cookie settings through your browser preferences. Disabling certain cookies may affect the functionality of our website.

We take reasonable measures to protect the information you provide from unauthorized access, use, or disclosure. These measures include:

• Secure, encrypted data transmission using HTTPS protocols.
• Access controls limiting who within our organization can view your information.
• Use of established, reputable third-party platforms with their own security standards for CRM, email, and data storage.

While we work to protect your information, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe your interaction with us is no longer secure, please contact us immediately at the information in Section 9.

Our website and operations use third-party tools and platforms that may have their own privacy practices. These may include:

• Email Service Providers: Used to send confirmation emails, follow-ups, and marketing communications.
• CRM Platforms: Used to store contact information and manage client relationships.
• Scheduling Tools: Used for consultation booking and appointment management.
• Analytics Platforms: Used to track website performance and visitor behavior.
• Advertising Platforms: Used to manage paid advertising and measure campaign performance.

We encourage you to review the privacy policies of these third-party services if you have questions about how they handle your data. We are not responsible for the privacy practices of third-party services we do not control.

If you have questions, concerns, or requests regarding this Privacy Policy or the information we hold, please contact us:

We may update this Privacy Policy from time to time. The effective date at the top of this page indicates when the current version was last revised. Continued use of our website following any changes constitutes your acceptance of the updated Policy.